❖ MRC has created a Consumer and Family Warm Line (617-204-3665) available to
consumers and family members for questions or concerns regarding MRC services. The
warm line is open five days a week, 9:00am-4:00pm. Since going live on March 18th, they
have received approximately 30 calls.
PCA Consumers
❖ MassHealth is temporarily suspending the overtime limits for PCAs. Meaning, a
Consumer may schedule a PCA to work overtime hours without requiring prior
authorization from MassHealth. Consumers should schedule their PCAs with the health
and well-being of both Consumer and PCA in mind.
❖ Use of Electronic Timesheet: We would like to inform you of the value of adopting the
electronic timesheet at Stavros for the purpose of ensuring timely payroll. Please contact
Stavros for assistance in accessing the electronic timesheet.
❖ Temporary Expansion of Home Health Aide Services: For the duration of the state of
emergency declared via Executive Order No. 591, MassHealth will permit Home Health
Agency Providers to provide home health aide services to PCA Consumers with an
existing prior authorization for PCA services when a Consumer is experiencing a
disruption in receipt of PCA services due to COVID-19. Please contact your CLW Skills
Trainer or Mass Options at 1-844-422-6277 for more information. You may also selfrefer to a MassHealth Home Health Agency to initiate services.
